Order

Q:How can I place an order?
A:Select a category from the drop-down menu, browse for an item you like and select it, you are going to be redirected to the product page, where you will need to select a color, size and add special requirements if needed.

Q:Can I pay with my Credit Card?
A:Yes, we accept all major Credit and Debit Cards which include but are not exclusive to Visa and MasterCard.

Q:I would like to cancel my order.
A:Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.

Q:Can I order by calling the service number?
A:Sorry currently we are not able to take your order by telephone. But we are working hard on bringing you the feature. But you can still use your Smartphone to place an order.

Q:What are special requirements?
A:If you need any alterations to be done to the product you can describe it in the special requirements field e.g. the dress has no straps, but you would like to have straps, then we can arrange that, we can provide alterations for all dresses to a certain extent.

Payment

Q:Which payment options are available?
A:You can pay for your purchase with all major Credit and Debit Card, or place an order with pre-payment and contact our support for available pre-payment option which includes Bank Transfer, Western Union, and MoneyGram.

Q:Is my payment secure?
A:Definitely a yes! We use highest industry standards to secure our website and the payment process. weitese.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).

Q:After making a payment, can I change my billing or shipping information?
Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service:weitese@hotmail.com

Q:How do I know if my payment has been received?
Upon receiving your payment, we will send you an order confirmation email. You can also visit our store and log into your customer account at any time to check the order status.

Shipping & Returns

Q:Do you offer faster shipping?
We provide expedited express service to some countries, you need to purchase expedited shipping. You can note your event day in the order.

Q:Do you ship internationally?
We provide global transportation services.

Q:How do I change my shipping address?
If you need to change the delivery address after placing an order, please contact our customer service department as soon as possible during the order processing stage to inform us of your request. If the package has not yet been shipped, we can deliver the item to your new address. However, if the package has already been dispatched, we will be unable to modify the delivery information while it is in transit.

Q:When will my order be shipped?
All of our orders are handmade and are expected to take 10-15 business days. Production time depends on the complexity of the dress's craftsmanship.

Q:How long will it take until I receive my order?
Delivery time depends on the shipping method and destination country/region. The specific delivery date varies by shipping option.
Typically: Total Delivery Time = Production Time + Shipping Time
Production Time: 10-15 business days
For example, delivery to the USA:
Standard Shipping: 8-15 days
Expedited Shipping: 4-7 days
Shipping fees and delivery times vary for other countries.
If the package fails to arrive on time due to unforeseen or unavoidable circumstances such as war, floods, typhoons, storms, earthquakes, severe weather, or any other force majeure events, the delivery time will be delayed. In the event of such delays, we will make every effort to resolve the issue until a proper solution is found.

Q: Does the product price include the shipping price?
The product price does not include shipping fees. Once you complete your address details, the online ordering system will automatically generate a shipping quote.

Q:How can i track my order?
You can see your tracking number in your order information.
And you will use of the following to track your package:Airmail:https://www.17track.net/en

Q:If Customs duties are incurred, who is responsible for them?
Customs is a government agency responsible for supervising goods entering or exiting a specific country or region. All goods imported to or exported from this region must first go through customs clearance.Customs clearance and payment of relevant duties and taxes are the sole responsibility of the buyer. We do not charge any additional taxes, value-added tax (VAT), customs duties, or other hidden fees.

Q:If my items are detained by Customs, who is responsible for clearance of the items?
If customs detains the goods, the buyer is liable for processing the customs clearance formalities.

Q:Withdrawing an order after payment
1.If you have already paid for your order and wish to cancel it, please contact our customer service department as soon as possible.
2.If you have any questions about your order or need to make changes to it, please reach out to our customer service team. We will pause order processing to allow you to make a decision, which means the packaging process will be halted during your modification.
3.Once the package has been dispatched, we will be unable to cancel or alter the order.
4.If you want to cancel your current order to add other items, there is no need to cancel the entire order. Simply contact our customer service department, and we will process the updated order—this service typically incurs no additional fees.

Q:What is the return policy?
1. Submit your return request by sending an email
2. We need to wait for approval and will inform you of the return address
3. Return the goods within 7 days
Please view detailed return information:https://www.weitese.com/policies/refund-policy

Sizing & Product

Q:How should I take my measurements?
A:Wear well fitting clothes when measuring. Clothes have built-in bras, do not wear bras when measuring.Please check this link:https://www.weitese.com/pages/measurement-guide

Q:How does the sizing work? What type of sizing do you carry?
A:The sizes displayed on this website are in US sizes. All of our dresses are labeled with European/UK sizes.

Q:Do you offer gift wrapping/gift receipts?
A:No, unfortunately at this time we are unable to offer gift wrapping or gift receipts.

Q:Can i get plus size dress here?
A:Yes,We can make plus size dresses, and we can make all the dresses according to the size to create a dress that is exclusive to you.

Q:What is the best way to choose my size?
Please check this link: https://www.weitese.com/pages/measurement-guide,
you can follow this link:https://www.weitese.com/pages/sizing-guide，Choose your clothing size from the size chart, and each of our product pages has a corresponding size chart.

Q:Will my item be exactly the same color as what is shown on your website?
There may be a slight difference due to the different color display of the computer.

Q:Can i change the design of a dress?
If you need to change the design of the skirt, you can provide the specific location and requirements you want to change. It would be best if you could describe it in the form of a drawing or picture.